We Ship WORLDWIDE(Except for some countries a war like Syria, and Yemen). Wherever you are in the world we will get your order to you! At the same time, our International Shipping Fee is the lowest around.
What are the payment options available?
We accept all major credit and debit cards through the Stripe Payment system. We also accept PayPal. If your card was declined then please do not worry, simply contact us and we will advise you.
When will my order arrive?
Shipping to the US/UK
Online orders placed with “Standard Insured Shipping” may take up to 72 hrs to process before shipping (Excludes weekends). Estimated delivery dates depend on location and are typically scheduled to arrive 10-14 days after an order has been shipped.
Shipping to other countries
Online orders placed with “Standard Insured Shipping” may take up to 72 hrs to process before shipping (Excludes Weekend). Estimated delivery dates depend on location and normally take around 2-4 weeks.
*Some International destinations may take longer than 8 weeks (BRAZIL, ARGENTINA, SOUTH AFRICA, MEXICO, KUWAIT, SAUDI ARABIA, COSTA RICA, TURKEY). Please make sure you plan accordingly. These destinations have customs and clearing process that takes a while longer.
Has my order been dispatched yet?
Most orders are generally dispatched within 48 hrs (Excludes Sunday), sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at [email protected] and we can give you real-time information on whether your order has been dispatched or not. It always takes 2 to 4 days before the package is checked into the carrier’s tracking system.
My item arrived broken or damaged what can I do?
If your product is damaged then please take photos and a video, and send them to
[email protected]. We will arrange a new shipment in 24 hrs. We are not responsible for any damages to boxes, cases, or other packaging. This is the responsibility of the carrier to handle them with care, we have no control over this.
Can I cancel or change my order?
We always try our best to cancel your order, however, if your order has already been shipped then we cannot cancel your order.
If you would like to change your order then please contact us ASAP. We will try our best to accommodate any changes if your order hasn’t already been shipped. Once your order has been shipped we will not be able to change the order.
My order is still not here please help.
If your order has taken longer than 75 days (For Brazil and South Africa is 105 days) from dispatch then please contact us and we will look into it for you. We will arrange a new shipment using a different courier company.
What Is Your Return Policy?
Changed your mind? Our 30-day return policy gives you ample flexibility, no questions asked. The confidence we have in our supply chain and products underpin our commitment to our customers. Terms and conditions apply.(Non-product quality issues require customers to bear the return shipping costs themselves.)
Why did I not receive a confirmation email after placing the order?
There’s a good chance that our email has ended up in your SPAM/JUNK folder so please check there. If you still can not find it, please do let us know.
I don’t have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at [email protected] for an update on your tracking.
